Packaging and Environmental Commitment
We have worked diligently to develop packaging that is robust enough to withstand international express delivery while being respectful of the environment.
Shipping and Carriers
We use a variety of carriers for our shipments and cannot guarantee that your preferred carrier will be used. Once you receive your tracking number, if you have any concerns about delivery, please contact the carrier handling your shipment. If the carrier is unable to assist, feel free to reach out to us at info@frantoi.org.
Christmas Delivery
We collaborate closely with our courier partners to ensure your olive oil reaches you in time for Christmas. To facilitate this, please provide a delivery address that can be accessed by a courier during standard office hours (09:00 – 17:00, Monday to Friday). If a delivery attempt is made before Christmas but no one is available to receive it, Frantoi cannot accept responsibility for the missed delivery.
In the event of extraordinary circumstances (such as natural disasters or severe weather), we will do everything within our power to ensure your delivery arrives as soon as possible. However, if circumstances are beyond our control, we cannot guarantee delivery before Christmas.
Handling and Storage of Extra Virgin Olive Oil
Extra Virgin Olive Oil is a delicate product that should not be exposed to extreme temperatures. If the temperature drops below 6°C, the olive oil may solidify. If this occurs, simply move the oil to an area with an ambient temperature between 12-15°C, and it will return to its liquid state. For more information, please refer to our suggestions on how to store your olive oil.
Delivery Outside the EU & UK
For deliveries outside the EU & UK, your order may be subject to import duties and taxes levied upon arrival at the destination. Please note that the recipient is responsible for the payment of any such import duties and taxes. We have no control over these charges and cannot predict their amount.
Import Duties & Tariffs – US customers.
Unfortunately Starting 1 October 2025, new import tariffs will apply to all shipments entering the United States. This consists of a 15% import duty plus a fixed €15 handling fee per shipment. At checkout, these costs will appear together under the line “US Import Duties & Handling.” These charges are required by US customs regulations and are outside our control.
Should US tariff policies change in the future, we will make the necessary adjustments to our pricing, any order that was placed under the current tariff regime, and update this page accordingly.
Returns Policy
Damaged Goods Upon Arrival
We take every possible measure to ensure your Olive Oil arrives in perfect condition. However, if any breakages occur during transit, please contact us immediately and provide photographs of the damage. We will carefully assess the situation and work with you to resolve the issue.
Returning a Package
As we are based in Italy, we understand that returning goods can be costly for our customers. For this reason, we do not accept returns. However, if you have any concerns or questions about your order, we encourage you to get in touch with us.
Unclaimed Packages
It is essential that you provide a delivery address where the courier can reach you during working hours, Monday through Friday. If you are unavailable, the courier will attempt re-delivery. If multiple delivery attempts are unsuccessful, Frantoi reserves the right to charge a handling fee to cover the costs of return shipping and courier administrative fees.
International Duties and Taxes
Please note that it is your responsibility to be aware of the import laws and regulations in your country.
Frantoi is not responsible for:
• Tariffs, taxes, or customs duties
• Quarantine or warehousing fees
• Any restrictions or regulations imposed by your local customs office
These charges are separate from shipping costs and will be billed directly to you by the relevant authorities.
Frantoi will not knowingly ship to countries where special licenses are required. We cannot issue refunds for items seized or undelivered due to customs issues, unless the goods are returned to us.
Any duties or taxes applied by your customs office are your responsibility. That said, we are happy to assist you with documentation or information where possible.
By placing an order, you confirm that you accept our shipping policies and terms & conditions.
Privacy
Frantoi is committed to protecting your personal information. We only retain data that is strictly necessary to provide our services and communicate with you.
Types of Information We Collect:
• Identifying and Contact Information: This includes your name, address, email address, and telephone number.
• Financial Information: We may collect your debit or credit card details for payment processing.
• Website Activity: If you visit our website, register an account, or purchase products, we collect your username, password, IP address, and information about your purchases and interactions with our website (e.g., pages visited, content viewed).
• Additional Information: Any other information collected with your consent or as required by law.
Your Rights:
• Access to Your Information: If you would like to know what personal information we hold about you, please contact us at the email address provided below.
• Deletion of Your Information: If you wish to have your personal information deleted, you can request this via our email address below. Please note that we may be required to retain certain financial transaction information to comply with legal obligations.
External Services:
• We use several external services, such as Mailchimp, Braintree, and others, to manage newsletters, personal data, and financial transactions. These services comply with current privacy regulations.
Data Sharing:
• We do not share your personal information with any third parties, except as required by law.
Opting Out of Communications:
• If you no longer wish to receive our newsletters or information about our products and launches, you can unsubscribe by emailing info@frantoi.org. For emails, you can also unsubscribe directly using the mechanism provided in the message.
Cookies
If your web browser is set up to accept cookies, a cookie will be stored on your device when you visit Frantoi.org. We use cookies and similar technologies provided by services such as WordPress, Google Analytics, Facebook, and WooCommerce. These cookies are essential for the operation of our site, supporting our e-commerce activities, and helping us analyze website traffic.
Cookies allow us to collect information about your device, which may include your IP address, browser type, and information about the website that referred you to our site. We use cookies to monitor which parts of our website and newsletter you visit, helping us improve our services and tailor our content to your interests
If you prefer not to have this information stored on your device, you can configure your browser to decline cookies. However, please note that disabling cookies may affect your ability to access certain parts of our website, including the purchasing section and other essential features
Terms of Service
Last Updated: September 2025
Please read these Terms of Service (“Terms”, “Terms of Service”) carefully before using the frantoi.org website (the “Service”) operated by Frantoi di Elizabeth Berger (“us”, “we”, or “our”).
Acceptance of Terms
Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.
By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, then you may not access the Service.
Links to Other Websites
Our Service may contain links to third-party websites or services that are not owned or controlled by Frantoi di Elizabeth Berger.
Frantoi di Elizabeth Berger has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Frantoi di Elizabeth Berger shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of Italy, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not constitute a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will continue to be in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had regarding the Service.
Changes to These Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will endeavor to provide at least 30 days’ notice before the new terms take effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please discontinue using the Service.
Our Intentions
Frantoi is an e-commerce operation that provides information about olive oil, its production, properties, and uses to benefit our customers. All information published is, to the best of our knowledge, accurate, thoroughly researched, and presented in an unbiased manner. However, we are not a publishing house; the items featured are for informational purposes only, and we do not accept responsibility for any misinterpretation of their content or the consequences of forward sharing.
Contact Us
If you have any questions about these Terms, please contact us.
Frantoi di Elizabeth Berger is a ditta individuale registered in Siena, Italy, with Partita Iva 01414490522.
We can be contacted on +39 366 932 6720
info@frantoi.org
Viale Bianchi Bandinelli 2
53100 Siena
Italy